0 – 30 days1) Return for exchange: Customers need to send the product back as requested, after receiving the returned package, we’ll test the product first. And then send you a brand new unit. We will cover shipping fees.2) Return for refund: Customers need to send the product back as requested, we’ll refund the product cost to you after testing the product. We will cover shipping fees if unit was faulty.
Return for non faulty units
0 – 14 days
If you have installed it, then return for exchange/refund is not supported as we can not sell it as brand new unit anymore.
If it’s Not installed then you will need to send the product back as requested, and pay the shipping fees. Kind reminder: Products must be returned in the condition they were received in. We reserve the right to refuse returned items, if you have open and installed it or are not in a resalable condition when returned.
After 14 days Return for exchange or refund are not supported.
ADDITIONS
Please check the parcel before signing. If the product is damaged during transit, please make a note on the carrier’s delivery bill, take photo as evidence and contact us within 5 days.
Please check all items in the package after receiving it. If there is accessories shortage, please contact us within 14 days.
Please contact us before returning, we’ll provide the necessary return information. If customers didn’t contact us before returning, we reserve the right to reject the parcel and send it back to you at your cost.
We’re not responsible for the cost of installation, uninstallation, and tax.
We suggest customers to seek professional assistance before installation. We are not responsible for product defects caused by improper installation and use.
We will provide technical support as much as we can.
